Effective Date: 1 December 2024
Thank you for shopping at our.lil.studio! Below, you’ll find all the details about how we process and deliver your orders.
1. Order Processing
• Orders are processed within 1-3 business days after payment confirmation. This excludes weekends and public holidays.
• For customized products, processing time may vary depending on the complexity of the order. Estimated production and delivery times will be communicated upon order confirmation.
2. Shipping Destinations
• We currently ship to addresses within Indonesia. For international shipping inquiries, please contact us at [your email address].
• Shipping is available to both residential and commercial addresses. However, we cannot deliver to PO Boxes.
3. Shipping Options
We work with reliable courier services to ensure timely delivery. Available options include:
• Standard Shipping: Delivery within 3-7 business days.
• Express Shipping: Delivery within 1-3 business days (subject to courier availability).
Shipping options and rates are calculated at checkout based on your delivery address.
4. Shipping Costs
• Shipping costs are calculated based on the destination, package weight, and courier service selected.
• Any additional fees (e.g., customs or import taxes for international shipments) are the responsibility of the customer.
5. Order Tracking
• Once your order has shipped, we will provide a tracking number via email or SMS.
• You can track your order directly on the courier’s website or app.
6. Delivery Timeframes
• Estimated delivery times:
• Standard Shipping: 3-7 business days.
• Express Shipping: 1-3 business days.
• Delivery times are estimates and may be affected by factors such as weather, public holidays, or unforeseen courier delays.
7. Lost or Damaged Packages
• If your package is lost or arrives damaged, please contact us immediately at ardzyix@gmail.com or 6285811144421.
• Provide your order details and photos of the damaged package and item.
• We will work with the courier service to resolve the issue and may offer a replacement or refund as applicable.
8. Failed Deliveries
• If a package is returned to us due to an incorrect or incomplete address, additional shipping charges may apply for re-delivery.
• If you are unable to receive your package, please contact the courier directly or our customer service team to arrange a solution.
9. Shipping for Returns
• For eligible returns, shipping instructions and cost responsibilities are outlined in our Return Policy.
10. Contact Us
If you have any questions or concerns regarding our shipping policy, feel free to reach out to us:
• Email: ardzyix@gmail.com
• WhatsApp: 6285811144421