Effective Date: 1 December 2024
At our.lil.studio, we strive to ensure that you are completely satisfied with your purchase. However, we understand that there may be times when a return or exchange is necessary. Please review our return policy below.
1. Eligibility for Returns
You may request a return or exchange under the following conditions:
• The product arrives damaged or defective.
• The product you received is different from your order.
• The return request is submitted within 7 days of receiving the product.
Non-Eligible Items:
• Customized Products: Products made to your custom specifications are non-refundable unless they arrive damaged or defective.
• Used Items: Products that show signs of use or wear are not eligible for return.
2. Return Process
To initiate a return, follow these steps:
1. Contact Us:
• Email us at ardzyix@gmail.com with your order details and a description of the issue.
• Attach clear photos of the product showing the defect or damage.
2. Approval:
• Once your request is reviewed and approved, we will provide a return shipping label or instructions for returning the product.
3. Shipping:
• Pack the item securely in its original packaging, including all accessories and documentation.
• Send the package to the address provided by our team.
4. Refund/Exchange:
• Once we receive and inspect the returned item, we will process your refund or exchange within 7 business days.
• Refunds will be issued to the original payment method.
3. Shipping Costs
• If the return is due to a defect, damage, or error on our part, we will cover the return shipping costs.
• If the return is for other reasons (e.g., customer changed their mind), the customer is responsible for return shipping costs.
4. Refund Policy
• Refunds for eligible items will be processed within 7 business days of receiving the returned product.
• The refund will be issued to the original payment method used at checkout.
5. Exchanges
• If you wish to exchange a defective or damaged item, please indicate this in your return request. Exchanges are subject to product availability.
6. Damaged or Missing Items
If your order arrives damaged or items are missing:
• Contact us immediately at ardzyix@gmail.com or 6285811144421.
• Provide photos of the damaged product and the packaging, including the shipping label.
7. Important Notes
• Always ensure that you package the return securely to prevent further damage during transit.
• Keep your return tracking number as proof of shipment until your refund or exchange is processed.
8. Contact Us
For further assistance, please contact us at:
• Email: ardzyix@gmail.com
• Whatsapp: 6285811144421